Home > GeoStudio Support Options


Support Options

GEO-SLOPE offers a variety of resources, technical and numerical modeling assistance, and training opportunities in support of our software products.

Free Online Resources

Find answers to your questions whenever most convenient for you.

GeoStudio Online Help

Fast, context-sensitive access to specific commands directly from the software.

Engineering Methodology Books

  • Focus on the philosophy behind numerical modeling.
  • Topics such as: Material Models and Properties, Boundary Conditions, Analysis Types, Functions, Numerical Issues, Visualization of Results, Modeling Tips and Tricks, Illustrative Examples, and Theory.
  • Available online from within GeoStudio, or hardcopy for an additional fee.

Examples and Tutorial Movies

Numerous searchable examples include gsz files as well as pdfs illustrating how to develop and conduct specific analyses. Tutorial Movies highlight specific features of the software.

Knowledge Base

A searchable database for technical support, includes information on known hardware and software issues, "how-to" modeling tips, and answers to your frequently asked questions.

Monthly Newsletter: Direct Contact

Our regular Direct Contact newsletter provides helpful modeling tips and keeps you informed of new products, releases, upcoming workshops, and conference events.

Support Services

Designed to help you when online resources cannot.

Installation and Licensing Support

We will work with you to resolve installation, licensing, operation, or security issues as quickly as possible. We place a high priority on having the software running properly and will do our best to ensure it is operating as intended at your site.

Basic Engineering Support

Basic engineering support is provided to customers whose license is covered under an active Annual Maintenance. Send your questions and your model, if possible, to support@geo-slope.com for one of our modeling experts to review and respond at no charge. If your question cannot be resolved relatively quickly, we may recommend our fee-based Expert Service.

Expert Service

Consider this service when you would like guidance in the development of a numerical model or an objective review of a complex model to strengthen your confidence.

Our specialists will work with you to determine the scope of work necessary and present you with a proposal outlining what would be required for a resolution. The proposal will include an estimate of all fees and expenses, with the initial consultation session provided free of charge. Contact support@geo-slope.com to arrange for these services.

Training

Designed to satisfy the needs of both beginner and seasoned modeler.

All our training programs are led by geotechnical engineers with many years of consulting, teaching and modeling experience.

Annual Geotechnical Modeling Workshops

Two workshops are held annually, one in Canada and one in Europe, designed to teach engineering principles and how to apply engineering knowledge to the modeling process, and to provide hands-on experience with GEO-SLOPE software. Contact info@geo-slope.com if you are interested in attending one of our workshops.

On-Site Workshops

On-site workshops are custom designed for individual organizations by focusing our workshop format to your company's specific areas of interest with guided discussions and applicable examples. Contact info@geo-slope.com if you are interested in arranging an on-site workshop.

Online Workshops

A series of free training videos that replicate our onsite workshops are available from our self-hosted workshop page. These resources will allow you to self-host your own geotechnical modeling workshop, either for a group of engineers, or simply for your individual training needs.

Legal Statement | Privacy Statement | Site Map | Copyright © 1995-2024 GEO-SLOPE International Ltd. All Rights Reserved.
[GSI-WEB15]